89bde Privacy Policy

1 Introduction & Scope

89bde is a trusted online gaming and betting platform committed to providing a safe and entertaining experience for users in Bangladesh. We take the privacy of our users seriously and make every effort to protect their personal information.

This privacy policy explains in detail how 89bde collects your information, what it is used for, who it may be shared with, and what steps are taken to protect it. This policy applies to the 89bde website, mobile platform, and all related services.

If you disagree with any part of this policy, please stop using our platform and contact our support team with any questions.

2 Information We Collect

To operate the 89bde platform smoothly and provide you with quality service, we collect the categories of information listed below.

2.1 Information You Provide Directly

The information you provide during account registration and while using our services includes:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Password and security details
• Payment information (e.g., bKash, Nagad, Rocket, or bank account details)
• Documents required for identity verification (e.g., national ID card or passport)

2.2 Automatically Collected Information

When you use the 89bde platform, our systems automatically record the following information:

• IP address and device identification details
• Browser type and operating system
• Login times, session duration, and pages visited
• Information collected through cookies and similar tracking technologies
• Geolocation data (at country and region level)

2.3 Transaction Information

To process financial transactions smoothly and prevent fraud, we retain:

• Deposit and withdrawal history
• Betting and gaming activity records
• Bonus and promotion usage details
• VIP tier and rewards-related information

3 Purpose of Using Your Information

89bde uses your information only for specific, clear, and lawful purposes. We process information for the reasons listed below:

• Account management: Creating and maintaining your account, verifying your identity, and ensuring secure login.
• Service delivery: Providing gaming services, bonuses, VIP benefits, and other promised services.
• Financial transaction processing: Completing deposits and withdrawals and verifying transaction security.
• Fraud prevention: Detecting suspicious activity, preventing fraudulent transactions, and maintaining platform security.
• Support services: Resolving your complaints, questions, and issues quickly and effectively.
• Age verification: Ensuring that only individuals aged 21 or older have access to the platform.
• Responsible gaming: Monitoring user gaming behaviour to identify problematic patterns and provide support when needed.
• Legal compliance: Adhering to applicable laws and regulations and meeting regulatory requirements.
• Service improvement: Analysing user experience to continuously improve the quality and functionality of the platform.

4 Information Sharing & Disclosure

89bde does not sell your personal information to third parties. However, information may be shared on a limited basis in the following circumstances:

4.1 Service Provider Partners

Only the information necessary to deliver services is shared with companies that provide technical services on behalf of 89bde (such as payment processing, cybersecurity, and customer support software). These partners operate under strict confidentiality agreements and may not use the information they receive for any other purpose.

4.2 Legal Obligations

89bde may be required to disclose information in compliance with court orders, lawful requests from law enforcement agencies, or other legal processes.

4.3 Fraud and Security Requirements

Information may be shared with relevant authorities to address fraud, scams, or attempts to threaten the security of the platform.

4.4 Business Transfers

In the event of a change of ownership, merger, or asset transfer involving 89bde, user information may be transferred to the new owner. Users will be given appropriate notice in such cases.

5 Data Security Measures

89bde applies industry-standard technical and organisational security measures to protect user information. Our security framework includes:

• SSL/TLS encryption: All data transmitted between you and our servers is protected using industry-standard SSL encryption.
• Data encryption: Sensitive data stored on our systems — especially financial information and passwords — is kept in encrypted form.
• Access controls: Only authorised staff can access user information, and only to the extent required by their role.
• Regular security audits: Platform security vulnerabilities are identified and addressed through regular testing and updates.
• Two-factor authentication: A two-step verification method is used for sensitive account actions.
• Firewall and intrusion detection: Advanced protection layers to prevent unauthorised access and cyber attacks.

6 Cookie Policy

The 89bde website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help the platform operate more effectively.

6.1 Types of Cookies

• Essential cookies: Required for the basic operation of the platform. Without these, the site cannot function properly.
• Functional cookies: Used to remember your preferences, language, and login details.
• Analytics cookies: Collect data to help us understand how the platform is used and improve service quality.
• Security cookies: Used to detect fraudulent activity and unauthorised access.

6.2 Cookie Controls

You can manage or refuse cookies at any time through your browser settings. Please note that disabling essential cookies may prevent some key features of the platform from working correctly.

7 Data Retention Period

89bde retains your information for as long as necessary and deletes or anonymises data that is no longer needed. General guidelines:

• Active account data: Retained for as long as your account remains active.
• Closed account data: Retained for a set period based on legal obligations or the need to resolve disputes.
• Financial transaction records: May be retained for an extended period in accordance with legal requirements.
• Security logs: Retained for a limited time for cybersecurity analysis purposes.

Even after your account is closed, some information may need to be kept for a specified period to meet legal obligations.

8 User Rights

As a user of the 89bde platform, you have the following rights over your own information:

• Right to access: You may request to know what information we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete information in your profile.
• Right to erasure: In certain circumstances (where there is no legal obligation to retain it), you may request that your information be deleted.
• Right to restrict processing: In some situations, you may request that the processing of your information be limited.
• Right to data portability: Where applicable, you have the right to receive your information in a structured format.
• Right to object: You may object to the processing of your information for specific purposes.

To exercise any of the above rights, please contact our support team. We will verify your request and respond as promptly as possible.

9 Protection of Minors

89bde strictly provides services only to individuals aged 21 or older. We do not knowingly collect personal information from any minor.

An age verification process is followed at the time of account registration. If a minor has fraudulently created an account and this comes to our attention, that account will be closed immediately and all collected information will be deleted.

If you suspect that a minor has registered on the 89bde platform, please notify our support team immediately.

10 International Data Transfers

Due to the nature of our services, your information may be transferred to or stored on servers located outside Bangladesh. In such cases, 89bde ensures that:

• The relevant third party provides a level of protection equivalent to this privacy policy.
• Data transfers are limited only to what is necessary for delivering the service.
• Transferred data is covered by appropriate encryption and security measures.

11 Third-Party Links & Services

The 89bde platform may at times include connections to third-party services (such as payment gateways and game providers). These third parties have their own privacy policies, and 89bde is not responsible for how they collect or use information.

We advise you to read the privacy policy of any third-party service before using it. When using bKash, Nagad, Rocket, or bank transfers for payments, the privacy policy of that respective provider will also apply.

12 Policy Changes & Updates

89bde reserves the right to review and update this privacy policy from time to time. When significant changes are made to the policy:

• We will publish a notice on the platform.
• Registered users will be notified by email or through the platform.
• The effective date of the updated policy will be clearly stated.

Continuing to use the platform after the updated policy is published will be taken as your acceptance of the new policy. You are therefore advised to visit this page regularly.

13 Responsible Gaming and Data Protection

At 89bde, data protection and responsible gaming are closely connected. We monitor user gaming behaviour to identify problematic patterns and provide support when needed. Information collected through this process is used solely for the benefit of the user — it is never disclosed to third parties.

To learn more about responsible gaming, visit our Responsible Gaming page.